Job Description: Key Responsibilities:
1.      Technical Support & Troubleshooting:
o       Provide tier-1 and tier-2 technical support for issues within OneTrust modules, i.e. Third-Party Risk Management, Incident Management, Consent and Preferences Management, and Privacy Rights Automation.
o       Identify and troubleshoot problems related to platform functionality, configuration settings, and integrations.
o       Record, document, and escalate issues as necessary through ticketing systems, ensuring accurate and detailed records are maintained.
2.      Platform Configuration & Optimization:
o       Manage and configure the OneTrust platform to meet organizational needs, including creating workflows, defining custom fields, and managing user permissions.
o       Work closely with IT and business teams to drive process improvements and optimize platform functionality.
o       Implement updates and enhancements to maintain optimal configuration and ensure seamless compatibility.
3.      Documentation:
o       Develop, maintain, and regularly update documentation for troubleshooting, workflows, and standard procedures.
4.      Collaboration & Communication:
o       Collaborate with Privacy, Compliance, IT, and Security teams to ensure the OneTrust platform meets business and regulatory requirements.
o       Serve as the primary liaison between OneTrust support teams and the organization for issue escalation and resolution.
5.      Monitoring & Reporting:
o       Continuously monitor the OneTrust platform’s performance and usage to proactively identify and address potential issues.
o       Create reports for executive reporting, platform usage, support trends, and provide recommendations for improvements.
Qualifications:
•       Bachelor’s degree in information technology, Computer Science, Business, or a related field.
•       2+ years of experience in application support, preferably with exposure to privacy, compliance, or risk management tools.
•       OneTrust Certified and Proficient with the OneTrust platform (preferred) or similar governance, risk, and compliance (GRC) solutions.
•       Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
•       Excellent communication skills to work effectively with both technical and non-technical users.
•       Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or similar.
Preferred Skills:
•       Knowledge of GDPR, CCPA, ISO 27001, SOC 2 compliance standards.
•       Understanding of Third-Party Risk Management (TPRM) processes and how they integrate with platforms like OneTrust.
•       Experience with privacy impact assessments, data mapping, and vendor risk management.